Privacy Policy

1. Who we are

Digital Dreaming (“we,” “us,” “our”) is a web design and marketing studio based in Ontario, Canada, operating the website at digital-dreaming.appand the services offered through it. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy and anti-spam laws. For any privacy question, contact us at contact@digital-dreaming.app or (226) 218-1791.

2. Information we collect

• Information you give us — when you fill in a contact or booking form, request a quote, subscribe to our newsletter, or email/call us: your name, business name, email, phone number, and anything you write in your message.
• Booking details — the date, time, and meeting details when you book a call with us.
• Usage & device data — basic technical information such as IP address, browser type, pages viewed, and referring links, collected through server logs and (if you consent) analytics cookies.
• Cookies — see Section 5 and manage them any time through Cookie Settings.

3. How we use your information

• To respond to your enquiry, prepare a proposal, and schedule and hold calls.
• To provide, operate, and improve our services and website.
• To send you service messages and, with your consent, occasional marketing. In line with Canada’s Anti-Spam Legislation (CASL), every marketing message includes an easy unsubscribe.
• To keep our services secure and to comply with our legal obligations.

4. Consent & legal basis

In Canada, we rely on your consent to collect, use, and disclose your personal information — express consent for sensitive uses like marketing, and implied consent where reasonable (for example, replying to an enquiry you sent us). You can withdraw consent at any time. For visitors in the EU/UK, where the GDPR / UK GDPR applies, we also rely on performance of a contract and our legitimate interests, balanced against your rights.

5. Cookies & similar technologies

We use strictly necessary cookies to run the site. With your consent we may use analytics and marketing cookies to understand traffic and measure campaigns. You can accept, reject, or fine-tune these at any time via Cookie Settings.

6. How we share information

We do not sell your personal information. We share it only with service providers who process it on our behalf under contract:

We may also disclose information if required by law or to protect our rights, users, or the public.

7. Text messaging (SMS)

Where you or your customers opt in to receive text messages from us or from a business using our platform (for example appointment confirmations, booking reminders, or replies to an enquiry you texted us), the following applies:

• Consent is never sold or shared. Phone numbers and SMS opt-in consent collected for text messaging are not shared with third parties or affiliates for marketing or promotional purposes. They are used only to send the messages you agreed to receive, via our SMS delivery provider (Twilio) acting on our instructions.
• Opting out is instant. Reply STOP to any message to unsubscribe; reply HELP for assistance. Opt-outs are honored across our platform.
• Frequency & rates. Message frequency varies with your activity (for example, one confirmation and one reminder per booking). Message and data rates may apply depending on your carrier.

8. Google user data

If you connect a Google account (for example to add Google Meet links and calendar events to your bookings), we access only the scopes you approve — creating calendar events on your behalf and reading your account email to label the connection. We do not use Google user data for advertising, do not sell it, and do not transfer it to third parties except as needed to provide the feature you enabled or as required by law. You can disconnect your Google account at any time from your dashboard, which deletes the stored credential. Digital Dreaming’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

9. International transfers

We work with clients and providers worldwide, so your information may be processed in Canada, the United States, and other countries. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for these transfers.

10. How long we keep it

We keep personal information only as long as needed for the purposes above — typically for the duration of our relationship and a reasonable period afterward for legal, accounting, and record-keeping purposes — then delete or anonymize it.

11. Your rights

Under PIPEDA and applicable Canadian law, you can access the personal information we hold about you, ask us to correct it, and withdraw consent at any time. Depending on where you live you may also have rights to delete or port your data, or to object to or restrict processing; California residents can review Your Privacy Choices. To exercise any right, use our Privacy Requestform — we won’t discriminate against you for doing so. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

12. Security

We use industry-standard measures — encryption in transit, access controls, and vetted providers — to protect your information. No method of transmission or storage is perfectly secure, but we work to protect your data and to notify you and regulators of any breach as required by law.

13. Children

Our services are intended for businesses and are not directed to children under 13 (or the minimum age in your region). We do not knowingly collect their data.

14. Changes to this policy

We may update this policy from time to time. We’ll change the “Last updated” date above and, for material changes, provide additional notice.

15. Contact us

Email contact@digital-dreaming.app or call (226) 218-1791.